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Playtech BG


The preliminary program for the conference is listed below. The program is subject to constant updates - check out this page often to stay in tune!

All lectures will be given in English language at this year's international edition.

10:00 - 10:20Opening - Ivan Terziev, Moty Arcuschin
10:20 - 11:10 Creating Technical Documentation in an Agile Development Environment

This lecture will focus on the following points of discussion:
  1. Agile development – a general overview.
  2. How does Agile development affect a technical writer’s role on the team?
  3. What are the best methods for succeeding as a technical writers’ team member with Agile - SCRUM software-development methodology?
by Mandar Atmasidha (India)
11:10 - 11:40Coffee break
11:40 - 12:30 Congratulations, you are hired! Now what?

The lecture follows the career path of a young technical writer in Playtech Estonia, and lessons learned in course of it. The focus is on learning the profession from the scratch, operating in culture without technical writing tradition and building a new team from the start.

by Erkki Laanamets (Estonia)
12:30 - 14:00Lunch
14:00 - 15:00 Technical Writers Workshop Part 1

Design & Usability – an open seminar presentation by Sara Isachari (Israel)
15:00 - 16:00 Technical Writers Workshop Part 2

Design & Usability - make a text more usable, by Dimiter Simov - Jimmy (Bulgaria)
16:00 - 16:30Coffee break
16:30 - 17:15 Treasure Hunt: Unearthing Goals
Documentation as a Teaching Tool

One treasure everyone seeks is information. Whether it be self actualization, the latest stock market tip, the ins and outs of some new software or how to operate a coffee maker - people are eager to learn. Technical communicators must transform the information they receive so others can learn what they want as quickly and efficiently as possible.

This session will help participants view their documentation projects as teaching opportunities. By clearly identifying goals of each project, multiple strategies can be employed to make the information usable.

by Gary Tishkoff (Israel)
17:15 - 18:00 Make'Em Read: Writing Return Tickets

The reasons_why software users are not so willing to read helps and manuals, and how to make them get closer and be amused by the words and worlds of us technical writers - translators of software developers' minds.

"How can I do this_and_that with this software?" - This generalized question is a frequent guest in a software user's daily stream of thoughts. What comes next is searching through The Help, and later on that familiar disappointment, which makes us spend precious hours in researching from scratch and self-training (i.e. shooting in the dark till "the damned" starts working), instead of counting on the expensive documentation accompanying the respective software. How can we improve this situation? This lecture will focus on the basic principles and techniques in end-user software documentation development, also touching certain inter-disciplinary topics dealing with introducing of information to varied target audience groups.

by Ivan Terziev
18:00 - 19:00 Managing Multiple Roles as Technical Communicators

This shared presentation will focus on the multiple roles we need to play while creating technical documentation. We create and review documentation, but we also play the roles of a user and a manager.

by Erkki Laanamets, Mandar Atmasidha, Sara Isachari, Ivan Terziev
19:00 - 19:30Wine-and-cheese closing

Keynote Speakers

Mandar Atmasidha
Mandar is an Information Analyst from India with more than eleven years experience in writing and designing business proposals, requirement specification documents and user documentation. At present, Mandar is working as a Technical Communications Group Leader at Playtech India.
Erkki Laanamets
Erkki Laanemets started as a single technical writer in Playtech Estonia more than three years ago. By now the technical publications team has grown to 14 people and follows well-established procedures.
Sara Isachari
Born and educated in England. For the last 10 years has worked in the hi-tech industry as a Technical/Marketing Communicator, specializing in usability and design. Sara has an art background and is married with four children and lives in Israel.
Dimiter Simov - Jimmy
Mr. Simov works in the fields of usability, interaction design, quality assurance, and technical communication since 1997. He is the founder and Director of Lucrat - www.lucrat.net - the first usability consultancy in Bulgaria. He is also an interaction designer and manager of the technical communication team at Netage Solutions - www.netagesolutions.com - a software company making software applications for the alternative assets industry. Mr. Simov holds a BA degree in South-Eastern European Studies from the American university in Bulgaria. He is a professional member of the Association for Computing Machinery.
Ivan Terziev
Ivan Terziev [Vozd], currently a Technical Publications Manager at Playtech Bulgaria, is a technical writer with broad and versatile 8+ years of experience in authoring, maintaining, and localizing end-user and technical software documentation in English and Bulgarian. Read more about Ivan at:
http://www.linkedin.com/in/vozd007 http://www.vozdintraffic.com
Gary Tishkoff
Gary was born and educated in the United States and Israel. He has worked as a Technical Communicator for the past two years and comes with a strong background in education and training. He is married with two children and lives in Israel.

Playtech BG
Military Club
18 November 2007

Central Military Club, Sofia
blvd. "Tzar Osvoboditel" 7

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